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CANCELLATION / RESCHEDULING POLICY
We strive to accommodate our clients to the best of our ability. All of our appointment confirmations are sent via text or email.
You must confirm your appointment at least 24 hours prior to your appointment time if you wish to keep your appointment.
Please honor your appointment, if you must cancel or reschedule please do so at least 12 business hours* before your appointment time to avoid a cancellation fee. If cancelling/rescheduling for 2 or more people, please do so at least 24 hours before the scheduled appointment time to avoid a cancellation fee.
* Example: 10:00AM appointments must be cancelled 12 business hours in advance by 2:00PM the previous day, not 4:00AM on the day of the appointment.
A credit card is required to hold appointments at EMLASH Studio. If you choose not to provide your credit card information, we will not hold your appointment.
If you do not call or email within the 12 hours given you will be charged a flat rate of $15 for refills or $25 for Eyelash Extension and Facial appointments.
If you no-show or cancel within an hour of your scheduled appointment you will be charged 50% of your service scheduled. The fee is necessary as we cannot fill the appointment in such short notice.
Please be courteous. If you cancel too many times we may require payment when the appointment is scheduled.
All appointment cancellations must be made & confirmed via telephone. Appointment cancellations through text or email are not accepted